Frequently Asked Questions
USING THIS WEBSITE
Click Login/Register at the top right section of the website. You will be taken to a page where you can log in to your online account or register a new account if you don’t already have one.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Yes, we call this feature My Virtual Cellar. You can set up as many Virtual Cellars as you like, share them with others, and use them to make your online shopping with wine.com.au faster, easier and more enjoyable.
The first thing to do is check your address. You will not be able to check out if your address is not populated accurately for the billing and shipping details. Shipping address must be an Australian address only. Finally, double check your post code. If all this fails, please give us a call on 1300 08WINE (1300 089 463) and we will sort it out for you.
Wine.com.au uses a One Step Checkout to make finalising your online order fast and easy. You’ll be taken to a successful order screen upon successfully completing checkout, and also receive an order confirmation email.
Zopim is our live chat network that allows you to talk to us when you log in via the website. You will need to put in your name and email address. It is active 8am-5pm week days. For anything outside this time, or for chats that are not attended to quick enough (apologies!) we will be sent an automated email address with your contact information and get back to you as soon as possible.
Please place your order online. This website has 256-bit SSL encryption to protect your identity and payment information.
Alternatively, you can order over the phone by calling 1300 08WINE (1300 089 463) to speak with one of our team members or email firstname.lastname@example.org.
If you would like to adjust your order, please email email@example.com or call the office on 1300 08WINE (1300 089 463) and speak with one of the wine.com.au support team.
Should you wish to cancel your order, please email firstname.lastname@example.org or call the office on 1300 08WINE (1300 089 463). Orders can be cancelled no later than 8am on the day of delivery.
There are no minimum order amounts at wine.com.au. Wine, champagne and spirits are sold as individual units.
All our prices are in Australian Dollars (AUD).
Yes as long as your order is being shipped within Australia.
The website might not be set to handle your international billing details. If this is the case you can for now, enter your correct billing details up until the State and Country options.
Then for State, please enter New South Wales and for Country, please enter Australia. Please make sure the delivery details have the correct State and Country entered and your order should complete.
If, however, this set up does not work, you can speak to us on Live Chat or email your order to email@example.com.
Wine.com.au is based in Sydney CBD offering a fast delivery service in Sydney CBD and Metro areas and is able to deliver to 92% of Australia. For orders within the Sydney Inner Metro area, we use our own fleet of delivery vans as well a third party couriers.. Orders to other locations are delivered via one of our preferred courier companies.
Please see our Delivery Information page for full details.
Yes. Wine.com.au drivers will be more than happy to call on approach or at a time suitable to you. Driver contact is only available for orders delivered within the Sydney CBD area.
Drivers delivering outside Sydney CBD will not be able to call on approach. However, if no one is present at the delivery address, they will leave a card to arrange a redelivery or a collection point.
The Same Day delivery option in the Sydney CBD area is guaranteed so long as we have stock available and if you place an order by 1pm. If you have a more specific urgent delivery request, please contact us on 1300 08WINE (1300 089 463). We will endeavour to meet your delivery requirements if we are able, however this will not be possible in every case.
We carefully package all wine, champagne and spirits bottles before delivery to minimise breakages. You will receive your bottles in either their original box packaging, or in a wine.com.au branded box with protective dividers.
In the unlikely event of a bottle breaking during or at the time of delivery, we will happily provide you with a replacement or refund.
You can find some great gifting options by visiting our Gifting section.
When checking out, simply enter your gift recipient’s name, address and phone number.
You can also include a personalised gift message by purchasing a greetings card with your order. At the checkout screen, select to add gift options and a gift card and write your message and contact fields in the appropriate fields.
Please contact one of our support team via email at firstname.lastname@example.org or call our office on 1300 08WINE (1300 089 463). We can assist you with arranging the right gifting and delivery options to suit your needs. We can also provide you with a template to compile a customised list of recipients, addresses and delivery instructions.
Wine.com.au has a dedicated and knowledgeable sales staff that are on hand to provide advice on all things Champagne, wine and spirits. Please call 1300 08WINE (1300 089 463) for a confidential chat about specialised gift ideas.