Frequently Asked Questions
USING THIS WEBSITEHow do I register an online customer account?
Can I save and organise lists of my favourite products online?
What do I do if I can't check out my order?
How will I know my if online order was successful?
How can I use Live Chat?
ORDERINGHow do I place an order?
How do I change my order?
How do I cancel my order?
What is the minimum order amount?
What currency are your prices?
Can I place an order from overseas?
I am trying to place an order from overseas - for delivery within Australia - however my order is not completing. What can I do?
DELIVERYTo what areas do you deliver?
How long will my delivery take?
Can the delivery driver contact me on arrival?
I need a last minute delivery; how does this work?
How is my order protected during transit?
What happens if a bottle breaks during delivery?
GIFTINGI’d like to send my clients and staff gifts; how does this work?
I’d like to send a large range of gifts to multiple delivery addresses; how does this work?
I’d like to buy something special or different, but I’m not sure what. Can you suggest something for me?