USING OUR WEBSITE
How do I register for an online account?
Click the Icon with the '+' at the top right section of the website next to the shopping cart. You will be taken to a page where you can log in to your online account or register a new account if you don’t already have one. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Can I save a list of my favourite items to a Wish List?
Yes, once logged in, you'll be able to add products to your Wish List by clicking the Heart Icon on the right of the add to cart button. Once logged in, you can view your Wish List here.
What do I do if I'm having problems checking out?
The first thing to do is to check your address. You will not be able to check out if your address is not populated accurately for the billing and shipping details. The shipping address must be an Australian address only. Finally, double-check your postcode. If all this fails, please reach out via our LiveChat in the bottom right-hand corner of the screen or give us a call on 1300 089 463 and we will sort it out for you.
How will I know if my online order was successful?
After you complete your payment details (second step in the checkout), you will be taken to an order screen upon successfully completing checkout and also receive an order confirmation email.
How can I chat in real-time with you during business hours?
Our live chat network allows you to talk to us via our website. You will need to provide your name and email address. It is active 8 am-6 pm AEST weekdays and extended hours during peak times. For anything outside this time, leave a message and we will get back to you as soon as possible.
How do I place my order online?
Please place your order online. This website has 256-bit SSL encryption to protect your identity and payment information.
Alternatively, you can order over the phone by calling 1300 089 463 to speak with one of our team members or email email@example.com.
Can I change my order?
If you would like to adjust your order, please email firstname.lastname@example.org or call us on 1300 089 463 and speak with one of our team ASAP. We will be able to assist if your order has not been shipped, so be quick.
Can I place an order from overseas?
Yes, overseas customers can purchase items for delivery in Australia. We currently only facilitate bulk orders to selected countries outside of Australia please email for details email@example.com.
Can I cancel my order?
Should you wish to cancel your order, please email firstname.lastname@example.org or call 1300 089 463. Orders can only be cancelled provided they have not been processed for delivery.
What is the minimum order amount?
There are no minimum order amounts. Wine, champagne and spirits are sold as individual units.
What currency are your prices?
All our prices are in Australian Dollars (AUD).