OUR DELIVERY SERVICE
STANDARD DELIVERY
If your order is made before 12pm, we will ship your order that same day on a business day. When selecting this method, there will be a delivery ETA displayed depending on your postcode (add another day if ordering after midday). The following ETA's are available:
Standard Delivery - 1 - 2 Business Days
Standard Delivery - 2 - 3 Business Days
Standard Delivery - 3 - 5 Business Days
Standard Delivery - 5+ Business Days
Standard Delivery - 8+ Business Days
EXPRESS DELIVERY
Express Delivery is available to a selection of postcodes which sit outside the 2+ day delivery time frame. While many Express Deliveries arrive the next day if ordered in the morning, many will take 2 full business days. Express Orders are picked up from our warehouse in Ultimo daily - if you'd like an accurate ETA please contact us via our LiveChat.
PROOF OF AGE
For any same-day delivery containing alcohol, a non-intoxicated person over the age of 18 must be present to receive the delivery.
There are no unattended same-day delivery services available for orders containing alcohol.
We make sure we only sell and deliver alcohol to people of legal age - that's 18+! Therefore I.D. is required for any delivery if you look under 25.
The above delivery estimates are provided by delivery partners. While we work with our courier partners to avoid any delays or exceptions, they are sometimes unavoidable.
Please note during this COVID-19 crisis due to border closures and workforce restrictions we are experiencing 2-3 business day delays with our National Courier Network. ETA's available on the shipping checkout step are currently being affected by COVID-19 delays.
NATIONAL COURIER NETWORK
We use a national courier network to deliver your parcel as safely and cost-efficiently as possible. All items are dispatched from our temperature-controlled warehouse in the heart of Sydney. Deliveries are made Monday to Friday during business hours. Deliveries for Sydney events can be quoted for Saturday and outside business hours.
DELIVERY NOTIFICATIONS
Delivery updates will be provided throughout the delivery process, you will receive an email:
- When the delivery is dispatched from our warehouse
- When the order has been marked as onboard for delivery
- when the order has been delivered
Occasionally our Sydney CBD orders will be sent with our sister businesses professional drivers (Shorty's Liquor) in this example we will get the parcel straight out to you before the tracking service kicks in. Our delivery Notifications are sent in partnership with ShippIt.
DELIVERY OPTIONS
A number of delivery methods are available and will be dynamically displayed in the first step of the checkout depending on your delivery postcode. You will only see options that are available to your delivery address.
MULTI ADDRESS SHIPPING
Simply add the items you want to send to the multiple addresses and in the shopping cart, there is a link below the 'Proceed to checkout' button which allows for multi address shipping. After following this link, add the addresses for each delivery. Note, there is a $9.95 delivery charge per location if the item going to each address is under $100. For deliveries going to an address where the total is over $100, the delivery is free (gift card costs do not apply to the free shipping threshold).