OUR DELIVERY SERVICE
Easter Long Weekend Deliveries
wine.com.au will be open & delivering on Saturday and from Monday onwards during the Easter Long weekend. On these days we'll be offering our usual delivery services outlined below. All orders placed up until Monday will be packed and ready to be dispatched with our national courier network partners for dispatch on Tuesday 14/04/20.
**IMPORTANT NOTICE: DUE TO HIGH DEMAND, OUR COURIER PARTNERS ARE EXPERIENCING DELAYS OF UP TO 5 BUSINESS DAYS ON TOP OF STANDARD DELIVERY TIMES. **
CHRISTMAS DELIVERY
SYDNEY
SYDNEY CBD - 24TH DECEMBER
SYDNEY METRO - 23RD DECEMBER
Orders for Sydney Metro can be placed before 10am on 23/12 for delivery the next day - Christmas Eve.
AUSTRALIA METRO
The following schedule defines the last day that an order can be made so that delivery of that order takes place on or before the 24th of December, Christmas Eve:
MELBOURNE - CLOSED
BRISBANE - CLOSED
ADELAIDE - CLOSED
PERTH, TASMANIA, DARWIN
- CLOSED
AUSTRALIA REGIONAL
The following schedule defines the last day that an order can be made so that delivery of that order takes place on or before the 24th of December, Christmas Eve:
NSW COUNTRY - CLOSED
VIC & QLD COUNTRY - CLOSED
SA COUNTRY - CLOSED
WA COUNTRY - CLOSED
NT COUNTRY - CLOSED
STANDARD DELIVERY
If your order is made before 12pm, we will ship your order that same day on a business day. When selecting this method, there will be a delivery ETA displayed depending on your postcode (add another day if ordering after midday). The following ETA's are available:
Standard Delivery - 1 - 2 Business Days
Standard Delivery - 2 - 3 Business Days
Standard Delivery - 3 - 5 Business Days
Standard Delivery - 5+ Business Days
Standard Delivery - 8+ Business Days
EXPRESS DELIVERY
Express Delivery is available to a selection of postcodes which sit outside the 2+ day delivery time frame. While many Express Deliveries arrive the next day if ordered in the morning, many will take 2 full business days. Express Orders are picked up from our warehouse in Ultimo daily - if you'd like an accurate ETA please contact us via our LiveChat.
PROOF OF AGE
For any same-day delivery containing alcohol, a non-intoxicated person over the age of 18 must be present to receive the delivery.
There are no unattended same-day delivery services available for orders containing alcohol.
We make sure we only sell and deliver alcohol to people of legal age - that's 18+! Therefore I.D. is required for any delivery if you look under 25.
3 HOUR DELIVERY - MON-SAT
We are offering 11am to 5pm 3 hour delivery to the following postcodes for a limited time because going without isn't an option! Price in cart is $18.95
2000,2007,2008,2009,2010,2011,2015,2016,2017,2018,2019,2020,2021,2022,2023,2024,2025,2026,2027,2028,2029,2030,2031,2032,2033,2034,2035,2036,2037,2038,2039,2040,2041,2042,2043,2044,2045,2046,2047,2048,2049,2050,2052,2060,2061,2062,2063,2064,2065,2066,2067,2068,2069,2088,2089,2090,2109,2110,2130
The above delivery estimates are provided by delivery partners. While we work with our courier partners to avoid any delays or exceptions, they are sometimes unavoidable.
Please note during this COVID-19 crisis due to border closures and workforce restrictions we are experiencing 2-3 business day delays with our National Courier Network. ETA's available on the shipping checkout step are currently being affected by COVID-19 delays.
NSW DELIVERY REGULATIONS
For Same Day Deliveries within NSW, according to the Liquor & Gaming regulatory framework, an order cannot be left unattended and must be delivered to: (1) The purchaser, being an adult over 18 years old (2) A nominated adult being over the age of 18 years old, at the delivery address. Systems are in place so that these regulations can be adhered to, with Drivers, Staff and 3rd party couriers all acting in accordance. If the recipient looks under 25 years old, drivers will request photo identification. Delivery of alcohol cannot be to a public place, alcohol free zone, prohibited or restricted area and not between the hours of midnight (or 11pm on Sundays) and 9am. Please view our Liquor Licence page for more information.
NATIONAL COURIER NETWORK
We use a national courier network to deliver your parcel as safely and cost-efficiently as possible. All items are dispatched from our temperature-controlled warehouse in the heart of Sydney. Deliveries are made Monday to Friday during business hours. Deliveries for Sydney events can be quoted for Saturday and outside business hours.
DELIVERY NOTIFICATIONS
Delivery updates will be provided throughout the delivery process, you will receive an email:
- When the delivery is dispatched from our warehouse
- When the order has been marked as onboard for delivery
- when the order has been delivered
Occasionally our Sydney CBD orders will be sent with our sister businesses professional drivers (Shorty's Liquor) in this example we will get the parcel straight out to you before the tracking service kicks in. Our delivery Notifications are sent in partnership with ShippIt.
DELIVERY OPTIONS
A number of delivery methods are available and will be dynamically displayed in the first step of the checkout depending on your delivery postcode. You will only see options that are available to your delivery address.
MULTI ADDRESS SHIPPING
Simply add the items you want to send to the multiple addresses and in the shopping cart, there is a link below the 'Proceed to checkout' button which allows for multi address shipping. After following this link, add the addresses for each delivery. Note, there is a $9.95 delivery charge per location if the item going to each address is under $250 deliveries going to an address where the total is over $250 delivery is free (gift card costs do not apply to the free shipping threshold).