OUR DELIVERY SERVICE
NATIONAL COURIER NETWORK
We use a national courier network to deliver your parcel as safely and cost-efficiently as possible. All items are dispatched from our temperature-controlled warehouse in the heart of Sydney. Deliveries are made Monday to Friday during business hours. Deliveries for Sydney events can be quoted for Saturday and outside business hours.
DELIVERY NOTIFICATIONS
Delivery updates will be provided throughout the delivery process, you will receive an email:
- When the delivery is dispatched from our warehouse
- When the order has been marked as onboard for delivery
- when the order has been delivered
Occasionally our Sydney CBD orders will be sent with our sister businesses professional drivers (Shorty's Liquor) in this example we will get the parcel straight out to you before the tracking service kicks in. Our delivery Notifications are sent in partnership with ShippIt.
DELIVERY OPTIONS
A number of delivery methods are available and will be dynamically displayed in the first step of the checkout depending on your delivery postcode. You will only see options that are available to your delivery address.
STANDARD DELIVERY
If your order is made before 2pm, we will ship your order that same day. When selecting this method, there will be a delivery ETA displayed depending on your postcode. The following ETA's are available:
Standard Next Day (If ordered by Midday)
Standard Delivery - 2 Business Days
Standard Delivery - 3 - 5 Business Days
Standard Delivery - 5 - 8 Business Days
Standard Delivery - 8+ Business Days
EXPRESS DELIVERY
Express Delivery is available to a selection of postcodes which sit outside the 2+ day delivery time frame. While many Express Deliveries arrive the next day if ordered in the morning, many will take 2 full business days. Express Orders are picked up from our warehouse in Ultimo daily - if you'd like an accurate ETA please contact us via our LiveChat.
4 HOUR DELIVERY
Based in Ultimo, Sydney, our warehouse is in a prime location to deliver within 4 hours to the Sydney CBD. Available from 7 am-2 pm our 4 Hour Delivery Service guarantees your order is delivered the same day and within the 4 hour period. This service is perfect for last-minute gifting or ensuring that you've got that hard to find a bottle of wine for that important dinner tonight. This option will only be presented in the cart when your postcode lies within the range of the Sydney CBD area that is serviceable in 4 hours by our fleet of drivers.
PROOF OF AGE
For any same-day delivery containing alcohol, a non-intoxicated person over the age of 18 must be present to receive the delivery.
There are no unattended same-day delivery services available for orders containing alcohol.
We make sure we only sell and deliver alcohol to people of legal age - that's 18+! Therefore I.D. is required for any delivery if you look under 25.
The above delivery estimates are provided by delivery partners. While we work with our courier partners to avoid any delays or exceptions, they are sometimes unavoidable. If there has been an issue with the delivery of your order, please Contact Us ASAP.
CHRISTMAS DELIVERY
SYDNEY
SYDNEY CBD - 24TH DECEMBER
Same-day orders for Sydney CBD delivery can be placed until 12 pm on 24/12 Christmas Eve.
SYDNEY METRO - 23RD DECEMBER
Orders for Sydney Metro can be placed until 2 pm on 23/12 for delivery the next day - Christmas Eve.
AUSTRALIA METRO
The following schedule defines the last day that an order can be made so that delivery of that order takes place on or before the 24th of December, Christmas Eve:
MELBOURNE - 20TH DECEMBER
BRISBANE - 18TH DECEMBER
ADELAIDE - 17TH DECEMBER
PERTH, TASMANIA, DARWIN
- 12TH DECEMBER
AUSTRALIA REGIONAL
The following schedule defines the last day that an order can be made so that delivery of that order takes place on or before the 24th of December, Christmas Eve:
NSW COUNTRY - 16TH DECEMBER
VIC & QLD COUNTRY - 12TH DECEMBER
SA COUNTRY - 11TH DECEMBER
WA COUNTRY - 9TH DECEMBER
NT COUNTRY - 5TH DECEMBER